Insights 18/07/2019

Hound & Porter doing things differently

The job title, ‘estate agent’ comes with a lot of baggage, and this is something estate agent of 30 years, Chris Nathan knows all too well. This is why he has decided to launch a completely different estate agency which challenges the clichés and norms that Reigate homeowners might expect. Hound and Porter is a completely new breed estate agent which is putting dedicated service, experience and in-depth local knowledge at the centre of its ethos. Chris provides 24-hour access to speak directly to him, and he is ready to share his little black book of local experts – comprising a ‘who’s who’ of RH1 and RH2; all of which is designed to ensure you’re in complete control when making one of life’s biggest decisions.

What makes Hound & Porter stand out from the many other estate agents in Reigate is the personal touch. This experience starts with the name of the business.  ‘Hound’ is in the name because it conjures up the image of a hunting dog – relentlessly searching for great homes with an energetic and committed attitude. ‘Porter’ refers to having a concierge mind-set which is always professional, informed and diligent.

Of course, Chris knows a big hurdle for many people using an estate agent is cutting-through the jargon. This is why Hound & Porter says it promises neverto use the following 10 estate agent clichés:

  1. Bijous
  2. Stunning
  3. Vendor
  4. Amenities
  5. Instructed
  6. Literature
  7. Sought-after
  8. Compact
  9. Viewing recommended
  10. Pied-a-terre

Chris Nathan comments:“You won’t hear us reel-off lots of superlatives to try to sell a house. Our focus is about helping people move home. We’re determined to shatter those preconceptions and myths about estate agents. One of our strongest beliefs is that the people who come to us about one home should keep coming back whenever they move. And the way we build up that relationship is by being personable and passionate about what we do and above all, professional.”

Chris adds:“We want to be known for making things happen. I’ve no doubt that my career in the British Army means that the values of respect, diligence and tenacity have informed that type of business I want to create. We’re committed to being known as the people who are true to their word and do what they say they’re going to do.”

Hound and Porter is also challenging expectations with a service which offers a central Reigate business suite on Castle Walk  – for when you might need a base to do multiple viewings in one day or a base on moving day itself, or a place to meet with local professionals who can help with conveyancing, mortgages or even school applications. Homes will be marketed using ‘virtual tour’ technology when you want to do another viewing but haven’t got the time.  And on moving day, Chris and his team will provide a personal moving-home pack with the essentials you need, especially when there’s so much else to think about.

On his vast knowledge for the area, Chris comments:“It’s an exciting time to be launching Hound & Porter in Reigate – we have destination shops such Jo Malone and M&S Food, and specialist shops such as Sweaty Betty and Space NK (coming soon) – all of which make it an energetic and vibrant high street, defying national retail trends. Reigate is also helped by the fact that it’s so close to the M25, it has fast access to London from Redhill, plus it’s also obviously a beautiful, historic market town with its medieval castle, and there’s a good choice of Independent and State schools – but anyone can gather that knowledge. We will offer those extra insights such as where does the best Sunday lunch, where to walk the dog, and where to go for a special night out.”

SHARE 18/07/2019